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OTA review systems were built to build trust. So why does a 4.7 feel like a failing grade, and why has "give me a refund or I'll leave a 1-star" become a recognisable host experience? We get into the uncomfortable truth about badge culture, review extortion and what fairer platforms could actually look like.

Airbnb hosts get the headlines, but professional property managers deliver the consistency, care and service that define great guest experiences.